Return & Refund Policy

In Lab Grown Diamonds Returns only processed in House Showroom

For Lab Grown Diamonds, customer satisfaction is our top priority. We believe every transaction must result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any item within 7 days of the shipment date. To streamline your return, we ask that you please note the following: -

1.You must first obtain a valid Return Authorization Number before returning your merchandise, please send your return request to bkexports51@gmail.com

2.The product must be in new, unused, and unworn condition with all original packaging materials. New and unused means that there is no damage or marks on the item. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

3.The Products must be free from scratches, marks, blemishes, sizing or alterations, and without signs of wear or tear. Purchases that meet all criteria will be refunded in to the original form of payment, excluding/after deducting ;  restocking fees ,shipping, handling, and any additional insurance charges ,Gift Packing Charges and  import duties here in INDIA .

4.Returns must be sent prepaid and insured for the full price by a traceable and reputed carrier. Additionally,  Original Invoice ,all tags and packaging must be included.

A minimum 25 % restocking fee will apply on all products return.

 Items marked as "Closeout", Special offer Or Discounted Offers are not returnable.

 Any special orders or customize orders goods can not be return back.

A return may void a multiple purchase discount.

We give our customers three days inspection period, so you must notify us within three days of receiving the package about the return either by email on bkexports51@gmail.com or call us on   +919828065980  or +918949271924

We will not refund any shipment if you notify us after three days of receiving the shipment. These three days will be calculated as we receive the confirmation from FedEx/Speed Post/USPS/UPS or Airline about delivery. No returns will be valid if you notify us after three days of receiving the goods

All shipping costs, VAT, duties,Tariff  and return costs are sole responsibility of customer and that will not be refunded at all.

If you request our assistance in selecting a style or color, please understand that we can only make suggestions and cannot guarantee that these suggestions will work for you. We cannot waive the re-stocking fee on returns, so please make sure that what you order is what you want.

No refunds will be made if we do not receive the return shipment within 7 days of shipment which will be calculated from the date of shipment we sent.

*Please note*: The above limitations do not apply if the shipment is not what you ordered or is defective.

Merchandise must be returned in the same condition as shipped.. Please include the invoice, and the reason for the return. However please note that this return policy does not apply on following goods : on LAB Grown  Diamond Jewelery. So we shall not refund any amount on the goods purchase in above mentioned sections, as there is no return policy applicable on the above goods.

How do I return items I am not satisfied with?

Pack the items in a sturdy cardboard box or a FedEx padded envelop or box/UPS and mail it back to us, with a traceable shipping service only (FedEx/UPS) and should be insured.

All returns must be received within 7 days of the invoice date.

Kindly also  let us know clearly If you want a refund, exchange or Credit applied to your next order either by email on

bkexports51@gmail.com or by providing the details in the return shipment!
If you''''''''d like to exchange, please, just let us know in there!
If you''''''''d like a credit applied to your next order – then also kindly let us know

You must include a copy of the original invoice, a note of explanation, and your phone number (or email address) with your return

*Packages received without this information will be refused.

Can I just send it back without contacting you?
• No. You had to notify us within three days of receipt of shipment that you want to return.

Where do I mail the item I wish to return?

Please return goods to: 

B.K.Exports,
10, Film Colony,
SMS Highway, Chaura Rasta,
Jaipur 302003
Rajasthan, India
Tel: +919828065980 or +918949271924
Email:bkexports51@gmail.com

Normally, our goods can be just returned in the same packet it arrived in, however this return policy does not apply to wholesale orders above 1000 USD and above.

Please note that some of our products are hand Made like Bali silver beads, Findings, Gold Beads, findings and some of semi precious stones, so the sizes, weights may differ (  They May be larger or smaller , weigh more or less  being hand made ) then shown on the web site  and goods can not be returned back  to us due to these reasons and hence return policy does not apply on these grounds.

Lab Grown Diamonds is not responsible for any item that is not returned in the manner set forth above.

Refunds may take between 2-4 weeks to process so please bear with us.

Please direct all REFUND related queries and correspondence to - bkexports51@gmail.com

If you have any additional questions please email at bkexports51@gmail.com